To support the quality of agency labour for member licensed asbestos removal contractors and provide the contractors with a better understanding of the competency of an agency operative, ARCA has developed ALFA, a unique performance rating app.
The Asbestos Labour Feedback App, ALFA, the first of its kind in the industry, enables ARCA member licensed asbestos removal contractors to rate the performance and behaviour of operatives supplied by ARCA labour supply members.
Having an overall performance rating for an operative, as well as certificate information, will provide the contractor with some reassurance of the competency of an agency operative before they arrive on site.
After receiving a request for short-term labour for a specific job, an ARCA Labour Agency uses ALFA to set up the job (who for, where and when), and then finds and selects suitable operatives to send to the contractor. They can search for operatives by various criteria, including location, specific training (e.g. confirmed space) and CSCS Card.
Then when an operative is working for an ARCA Member Licensed Asbestos Removal Contractor, the contractor’s site supervisor will receive an email from ALFA requesting a performance rating for the operative. Ratings, which cover nine categories from RPE to time keeping, are requested on the last day of an assignment or every two weeks where applicable. Once rating information is provided, ALFA will automatically update the operative’s overall performance rating.
Ratings, which can be from a number of contractors across a number of assignments, are used to calculate the overall performance rating for an operative, which is displayed by stars. An operative’s overall performance rating, and average rating per category, is then available to an ARCA Member Contractor if/when that operative is selected for their asbestos removal job by an Agency within ALFA.
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